Privacy Policy

Who we are

We are Gourley's of Antrim, a carpet and flooring retailer based in Antrim, Northern Ireland. We have been supplying and fitting floors across Northern Ireland for over 40 years.

• Address: 5-9 Massereene St, Antrim BT41 4DB
• Email: gourleysofantrim@hotmail.co.uk

What information we collect

When you get in touch with us - for example, by filling in our quote request form - we may collect the following details:

• Your name
• Phone number
• Email address
• Home address
• Room measurements or any project details you share with us

We only collect information that you give us directly. We do not buy data from third parties or gather information about you from other sources.

How we collect it

We collect your information in two ways:

• Forms on this website - when you fill in and submit our quote request or contact form.
• Cookies - small files stored on your device when you visit the site. See the "Cookies" section below for more details.

Why we collect it

We use your information for one straightforward reason: to help you with your flooring enquiry. Specifically, we may use it to:

• Respond to your quote request
• Arrange a free home measure
• Prepare an accurate quote
• Get back to you with questions or updates about your enquiry

We only use your data for the purpose you gave it to us. We will not use your details for marketing unless you specifically ask us to, and we will never pass your information around for unrelated purposes.

Who we share it with

We do not sell your personal data to anyone, and we never will.

In some cases, we may need to share limited details (such as your name, address, or measurements) with trusted third parties who help us complete your order - for example, fitters or flooring suppliers. We will only ever share what is necessary to get the job done.

How long we keep it

We hold on to enquiry details for 1 year after your last contact with us. After that, we securely delete or anonymise your data. If you become a customer, we may keep records for longer to comply with tax and accounting obligations.

Cookies

Cookies are small text files that websites place on your device. They help the site work properly and can tell us a little about how visitors use it.

Essential cookies

These are needed for the site to function correctly - for example, remembering your preferences during a visit. You cannot opt out of these because the site would not work without them.

Your rights

Under UK GDPR, you have a number of rights when it comes to your personal data. You can:

• Ask what we hold - request a copy of the personal information we have about you.
• Correct it - let us know if any of your details are wrong and we will put them right.
• Have it deleted - ask us to remove your personal data where there is no good reason for us to keep it.
• Complain - if you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).

We would always prefer to resolve any concerns directly, so please reach out to us first if you can.

How to contact us

If you have any questions about this policy, want to know what data we hold about you, or would like to make a request, please email us at:

gourleysofantrim@hotmail.co.uk

We will do our best to respond within 30 days.